Privacy Policy

Who this covers

This policy covers two kinds of data. Seller data is information about you and your business when you visit vasukart.com, sign up or use the service. Customer data is information about your buyers that reaches Vasukart from the channels you connect, such as names, delivery addresses and order details.

For seller data we decide how it is used. For customer data you remain in control: we process it on your behalf and only to run the service for you.

What we collect

• Account details you give us: name, work email, brand name, store URL, the channels you sell on and your order volume.
• Connection data: access tokens for the marketplaces, stores, couriers and ad accounts you connect. We never ask for your marketplace passwords.
• Business data from connected channels: orders, products, SKUs, stock levels, fees, settlements, shipments and returns.
• Customer data contained in those orders: buyer name, delivery address, phone or email where the channel provides it, and order history.
• Usage data: pages and features used, device and browser type, and error logs, used to keep the service working.

How we use it

• To show orders in one list, keep one stock count and push stock and status updates to your channels.
• To choose couriers, print labels and send tracking updates you have switched on.
• To score cash-on-delivery orders for return risk and to calculate profit reports.
• To build and sync ad audiences, only when you switch audience sync on.
• To send you login details, service notices and replies to your questions.

We do not sell seller data or customer data, and we do not use your data to train AI models for other sellers.

Ad audiences

Audience sync is off until you turn it on. When it is on, buyer emails and phone numbers are hashed before they leave Vasukart and are sent only through each ad platform's approved audience tools, following that platform's rules. You can stop sync or delete an audience at any time.

Buyer details from marketplaces are used for audiences only where the marketplace's own terms allow it.

Return-risk scores

Return-risk scores use order patterns, pin-code delivery outcomes, address quality and your store's own delivered and refused orders. They do not use protected personal traits. Scores are advice for you; Vasukart never cancels an order on its own, and buyers are not told they were scored.

Who we share it with

We share data only as needed to run the service: with the channels, couriers and ad platforms you connect, and with infrastructure providers that host, store and email on our behalf under contracts that require them to protect it. We may disclose data if required by law.

Security

Data is encrypted in transit and at rest. Access inside our team is limited to people who need it to support you, and every connection to a channel can be removed from your settings or from the channel itself.

How long we keep it

We keep your data while your account is active. After you close your account, business and customer data is deleted within 90 days, except records we must keep for tax or legal reasons. You can export your data before closing.

Your choices and rights

• See, correct or export the data in your account.
• Ask us to delete your account and its data.
• Turn off audience sync, returns watch or any connected channel.
• Opt out of product emails while still receiving service notices.

If one of your buyers asks about their data, we will help you respond.

Cookies

vasukart.com uses a session cookie to protect our forms from spam and essential cookies to keep you signed in to the app. We do not use advertising cookies on this website.

Changes to this policy

If we make a material change to this policy, we will tell account owners by email before it takes effect.